Privacy Policy
Last Updated: August 24, 2026
Always Air Services ("Always Air," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting HVAC services, scheduling appointments, communicating with our team or participating in our text messaging program.
Information We Collect
We may collect personal information you voluntarily provide, including:
Name
Email address
Mobile or telephone number
Service address
Billing and payment information
HVAC equipment information
Appointment and service history
Photos or documents you upload
Marketing preferences
SMS consent and opt-out records
We also automatically collect limited technical information such as your IP address, browser type, device information, pages visited and website usage analytics through cookies and similar technologies.
How We Use Your Information
We use your information to:
Respond to service requests and inquiries
Schedule appointments and dispatch technicians
Provide estimates, repairs, maintenance and installations
Send appointment confirmations and reminders
Communicate technician arrival updates
Process payments
Improve our services and website
Provide customer support
Send promotional offers where you have provided consent
Meet legal and regulatory obligations
SMS/Text Messaging
Always Air Services offers SMS and MMS messaging for customer convenience.
Depending on your consent, messages may include:
Service inquiries
Appointment confirmations and reminders
Technician arrival updates
Dispatch notifications
Estimates and requested information
Maintenance reminders
Customer support follow-ups
Promotional offers (only with separate marketing consent)
Message frequency varies. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance or call (941) 467-4243.
Wireless carriers are not responsible for delayed or undelivered messages.
Mobile Information & SMS Consent
Always Air Services does not sell, rent or share mobile phone numbers, SMS opt-in information or messaging consent with third parties or affiliates for their marketing or promotional purposes.
Mobile information, including phone numbers, SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with trusted service providers that assist with scheduling, communications, customer relationship management, payment processing and website operations solely as necessary to provide services on our behalf.
These providers are not authorized to use your mobile information or SMS consent for their own marketing purposes.
How SMS Consent Is Collected
Customers may opt into SMS communications through:
Website contact forms
Service request forms
Appointment booking forms
Estimate requests
Financing inquiries
Other clearly disclosed opt-in methods
Where SMS consent is collected online, customers are presented with disclosure language explaining:
The types of messages they will receive
That message frequency varies
That message and data rates may apply
How to reply STOP or HELP
That consent is not a condition of purchase
SMS consent checkboxes are never pre-selected.
Customers may decline marketing SMS and still request service.
Service vs. Marketing Communications
Service-related communications include appointment confirmations, technician updates, scheduling changes and other communications necessary to fulfill your service request.
Marketing communications include promotions, seasonal offers, maintenance specials and other advertising messages.
Marketing SMS is managed separately from service communications.
Cookies
Our website uses cookies and similar technologies to improve website functionality, measure performance and enhance customer experience.
You may manage cookies through your browser settings.
Data Security
We maintain reasonable administrative, technical and physical safeguards designed to protect your personal information.
Although we work to protect your information, no internet transmission can be guaranteed completely secure.
Your Rights
You may:
Request access to your personal information
Request corrections
Withdraw marketing consent
Unsubscribe from marketing emails
Opt out of SMS by replying STOP
Service-related communications may still be sent when necessary to administer an active appointment or transaction.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy periodically. Changes become effective upon posting to this page.
Contact Us
Always Air Services
1158 Market Cir #7
Port Charlotte, FL 33953
Phone: (941) 467-4243
Florida HVAC License: CAC1822612
